The process keeps early review practical, moves detailed scoping into the paid evaluation when needed, and keeps approved work tied to the written proposal.
Process Steps
1
Send Project Details and Text Photos
The customer submits the basic project information, then texts photos and the property address directly to Austin.
2
Initial Fit Review
AWC reviews visible conditions to determine whether the request appears suitable for photo review, a site visit, a paid written bid package, or a specialty/design-professional referral.
3
Site Evaluation and Scope Verification
For detailed measurements, multiple locations, uncertain causes, multi-trade conditions, HOA or property-manager work, or a written bid package, the $250 evaluation fee is paid. The fee is credited back if the construction project is approved within 30 days.
4
Repair Options and Written Bid
Where meaningful choices exist, Good, Better, and Best repair approaches may be presented, with Better marked as Recommended.
5
Approved Repair Work
Complete the approved removal, preparation, reinforcement, forming, repair, replacement, drainage, railing, coating, finish, and related work applicable to the written scope.
6
Documentation and Closeout
Provide available before, during, and after photos, notes, product information, permit or inspection records when applicable, and a repair summary for the owner’s file.
Repair Option Framework
Good
A practical repair plan focused on the verified damage, access, and existing conditions.
Possible written-proposal option: a 1-year workmanship warranty. It applies only when offered for the approved scope and is subject to the written proposal and attached T&C.
Better
Recommended
Required repair plus practical life-extension upgrades, stronger preparation, improved attachment or reinforcement where applicable, and better water-management or finish-integration details where feasible.
Possible written-proposal option: a 3-year workmanship warranty. It applies only when offered for the approved scope and is subject to the written proposal and attached T&C.
Best
Premium system approach, broader removal or rebuilding, upgraded protective details, related drainage corrections, and maximum practical finish integration.
Possible written-proposal option: a 5-year workmanship warranty. It applies only when offered for the approved scope and is subject to the written proposal and attached T&C.
These are planning examples, not universal offers. Available options and any warranty depend on the approved scope, existing concrete, movement, base and soil conditions, reinforcement, drainage, product requirements, and maintenance. Only the signed proposal and attached T&C establish the final scope, warranty duration, coverage, and exclusions.
Concrete Repair Process Video
Concrete repair process video
Process video for concrete repair review and documentation. The approved scope may vary by damage depth, access, water, reinforcement, and finish conditions.