Send the whole area and the detail
Start with one wide photo showing the entire damaged area and nearby surfaces. Then add close-ups of cracks, spalls, exposed steel, broken edges, trip hazards, water paths, railing posts, and previous patches.
Include one tape-measure or ruler photo so the approximate size and height difference can be understood.
Show what may be causing the damage
If water, irrigation, drains, walls, thresholds, planters, railing posts, or adjacent finishes are nearby, include those in the photos too.
Photos are strongly recommended but not collected through the website. Submit the basic project information, then call or text the project address and photos directly to Austin.
The customer question
The question is what photos will let a repair contractor understand the damaged area, the scale, the surroundings, and whether the next step should be photo review, a site evaluation, or a different specialty review.
Visible conditions and possible contributors
Photograph cracks, spalling, broken edges, trip hazards, exposed steel, railing-post damage, water staining, drains, slope, prior patches, coatings, and nearby finishes.
Possible contributing conditions can include water, corrosion, movement, thin slab sections, base issues, roots, impact, failed coatings, or adjacent trade conditions. Photos do not replace field verification, but they help identify what needs to be checked.
Repair path and site-evaluation factors
Good photos can help screen whether localized repair, partial replacement, grinding, drainage correction, or broader replacement may be worth evaluating. A site evaluation is more appropriate for multiple areas, railing posts, exposed metal, active water, occupied properties, HOA or manager review, or repair-versus-replacement uncertainty.
Practical conclusion
A strong photo set includes context, detail, scale, and likely contributing conditions. Submit the basic project information first, then text the address, a short description, and the same photo types directly to Austin.